Proven Telemarketing Expertise and Superior Technology for all Your Call Center's Needs
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Timberline uses 100% US based agents, and offers services in Spanish and English. Request more information below!
Creative Contact Services
Every program has a unique element of creativity involved in delivering the maximum level of success to our client. Just as the creative elements from an inbound or outbound program have certain "if - then" situational drivers, so to exists the need for additional and creative ways to enhance our clients' ways of communicating and interacting with their customers.
• Chat Support - Agents address the online customer service needs to customers via chat
• Web Collaboration - Allows a Timberline agent and a customer to link their browsers and collaboratively browse the Web
• E-Mail Management - Agents reply to customer's inquiries with quick, informative and precise responses
• Monitoring Services - Supervisors listen to and evaluate live or recorded calls and provide quality, effective feedback
• Retention Service / Customer Service
• All Back Office Functions - Timberline possesses the resources and flexibility to fulfill numerous back office functions
• Web Call Back - Call back to customers who visit the web site and wish to speak with a live operator at a later time
• Interactive Voice Response - Timberline enables call centers to automate routine inbound telemarketing call tasks without human intervention
• Custom IVR - Timberline has the ability to build custom IVR applications including speech recognition, text to speech, database interactivity, and outbound campaigns