Creative Contact Services

Every program has a unique element of creativity involved in delivering the maximum level of success to our client. Just as the creative elements from an inbound or outbound program have certain "if - then" situational drivers, so to exists the need for additional and creative ways to enhance our clients' ways of communicating and interacting with their customers.

Support Services

• Chat Support - Agents address the online customer service needs to customers via chat

• Web Collaboration - Allows a Timberline agent and a customer to link their browsers and collaboratively browse the Web

• E-Mail Management - Agents reply to customer's inquiries with quick, informative and precise responses

• Monitoring Services - Supervisors listen to and evaluate live or recorded calls and provide quality, effective feedback

• Retention Service / Customer Service

• All Back Office Functions - Timberline possesses the resources and flexibility to fulfill numerous back office functions

• Web Call Back - Call back to customers who visit the web site and wish to speak with a live operator at a later time

• Interactive Voice Response -  Timberline enables call centers to automate routine inbound telemarketing call tasks without human intervention

• Custom IVR - Timberline has the ability to build custom IVR applications including speech recognition, text to speech, database interactivity, and outbound campaigns