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Timberline uses 100% US based agents, and offers services in Spanish and English. Request more information below!
It starts with TRUST - Timberline Responds Using Social Transactions.
When meeting people or first building a good impression, it is important to have an understanding of what is about to occur (social transactions). Social transactions are just that; transactions within a social interaction that are built on anything other than money; namely the belief a customer now has as a result of the response the customer just received from their interaction.
Timberline Responds Using Social Transactions properly throughout our customer communications, and eliminates any confusion or customer fear of being taken advantage of.
Timberline is uniquely cross pollinated among numerous industries to support any program by fully embracing your needs from a deep base of experience. Programs are assembled to be of varying sizes to work thru the significant volume and complexity models.
The operative foundation of our client / customer relationships are centered upon this single word - TRUST.
Flexibility – One of the compliments we often hear is of Timberline's unparalleled of flexibility. At Timberline, we are completely flexible when working thru any single or multi-channel processes it takes in an effort to start, move or modify any program to ensure its success regardless of the size or the scope.
Timberline is built to work with every size of client and gives each program the attention it deserves. Our ability to adapt and make changes to a program on-the-fly, train our agents, and continue to be successful once they're implemented, is another reason Timberline stands out among the rest.
This flexibility makes us uniquely capable of any emergency support or business continuity process.
Experience – Timberline has been a pioneer in the inbound and outbound support services space as part of a group of call centers in existence for more than 60 years. Timberline has provided service to a large number of clients in a variety of industries that includes telecommunications, cable, insurance, direct response, and healthcare in many capacities. Our support experience includes inbound sales, customer service, outbound sales, scheduling support, sales processing, and handling overflow calls. Our experience and our success has allowed us to become preferred vendors with a large portion of our clients. The naming of only a few of these industries should not be looked upon as a complete list and you should first contact us for more information on how our experience can be of service to you.
Sales - We test, hire and train agents that are identified to possess a sales mentality and look for those people that will bring the most success to our clients' programs.
Customer Service - We test, hire and train agents that are identified thru testing who possess a customer care and service mentality and look for those people that will bring the most success to our clients' programs.
Technical Support - We test hire and train agents that are identified thru testing who possess a customer care and service mentality and look for those people that will bring the most success to our clients' programs.
Employees - we pride ourselves on having one of the lowest attrition rates in the industry because we understand our success stems from the caliber of people we employ. We bring in highly skilled agents to support our client programs and retain those agents by recognizing them for performance and maintaining an enthusiastic and professional work environment that allows them to be successful and achieve consistent results.
Management Team - Timberline's management team has over a century of combined experience focusing on the customer with the clients optimum end result in mind
What makes Timberline unique is surrounding ourselves with some of the most talented and strongest individuals in the industry. This provides a high degree of confidence to the client regarding the operational aspects, client relationship and customer experience. It is another key component to the success of Timberline's brand name, where this group drives our success and ensures our client's programs receive the highest quality support available.